Joanne Cregan was commissioned by Spectrum Clarity to train our qualified social workers in NDIS processes, including the nuances of the Access Request through to Plan Management. Joanne provided am engaging presentation that highlighted some very tricky issues that need to be navigated, if a successful outcome is to be achieved. Joanne provided extensive take home notes that can be used by all staff. Our team believe that Joanne is very knowledgeable about the NDIS and transforms the confusion into to achievable steps. I believe all organisations should engage Joanne for her insight and understanding, particularly for agencies that are in NDIS roll-out regions, so that they are as knowledgeable as one can be.